Artificial Intelligence Made Real with ListEngage

Our experts are here to help you optimize with AI, Salesforce Einstein, Agentforce, and beyond. Let’s start activating with AI today for a better MarTech tomorrow.

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AI won’t replace marketers. Marketers who leverage AI will.

Let’s be the marketers using AI to the fullest together. Our Innovation Lab has experts focused on AI from generative to predictive AI capabilities both inside and outside of the Salesforce ecosystem.

Innovations with AI & Salesforce Technology

It’s nice to be enabled. It’s better to be an innovator. Our Innovation Lab exists because of our belief that great service doesn’t come from just understanding the products, but from knowing them so well that you can anticipate your customer’s needs and gaps. In this philosophy and through the Innovation Lab, we create new AI integrations, automation, and tools.

Our AI Philosophy

How We Help You Navigate AI

Consultation

AI Readiness Assesment

Discovery Workshops

Integration

Custom & BYOModel in Data Cloud

Journey Builder Custom Activities

Activation

Features Activation

Training & Enablement

Model & Prompt Optimization

Getting Started with Generative AI

We’ll help you:

1. Determine your current AI preparedness

2. Assess your data sources and integrations

3. Analyze your current Salesforce MarTech stack

4. Examine your organization's internal AI expertise from a talent perspective

5. Evaluate performance metrics and KPIs

6. Assess your organization’s data privacy and security measures

7. Identify AI training needs to ensure adoption and best utilization across your team

8. Map use cases for AI

AI 101 with Marketing Cloud Engagement

Read the latest AI blog from Salesforce Marketing Champion and Director of Customer Success & Emerging Technologies at ListEngage, Fred Homner

Innovations Lab Release:

OpenAI & Journey Builder Sentiment Analysis

We’re using AI to unlock the next level of customer experience with real-time sentiment analysis.

How it works together

Spend less effort on reactive, manual responses to customer needs. By leveraging AI (both internal and external to the current Salesforce ecosystem), we can proactively anticipate and respond in near real-time to user interactions, attain higher engagement during moments that matter, and increase customer satisfaction.

Innovated and Created by:

Getting Started

We start with the foundation of Journey Builder in this use case. You can kick off this process with your standard Survey Email journey setup leveraging your segment import, data extensions, and a survey email.

How It Connects

Upon form submission, the subscriber moves through the journey where their response is analyzed by ChatGPT/ OpenAI and classified based on user sentiment.

How It Impacts

This response is returned to the journey via the custom activity where marketers can create decision splits to determine the best method and phrasing in how to communicate to the subscriber from their response.

Connect With Us

Ready to Create Connected Customer Experiences?

We invite you to explore and learn more about how we can help your business unlock its full potential with Salesforce technology. Our team is always standing by to answer any questions you may have. Let’s get started today!